Wholesale Buyer FAQ

Sourcing Questions, Answered by the Factory

MOQ, material safety, food-contact compliance, OEM designs, samples, lead time, certificates and payment — everything brands, retailers and distributors ask us before ordering.

What is your minimum order quantity (MOQ)?+

MOQ depends on category: textile goods start from 1,000 pcs, housewares from 500 pcs, metal and plastic items from 1,000–3,000 pcs, and electronics accessories from 2,000–5,000 pcs. Mixed-SKU trial orders are welcome — combine several products in one shipment to test the market before committing to volume.

Which product categories do you manufacture?+

We run five production lines under one roof: metal products (stainless bottles, sheet-metal enclosures, die-cast parts), plastic products (injection-molded boxes, silicone kitchenware, PP containers), textile goods (tote bags, aprons, blankets), home & garden (porcelain dinnerware, bamboo boards) and electronics accessories (USB-C cables, Bluetooth speakers). Importers can consolidate multiple categories into one 40HQ container under a single contract.

Can you customize designs, materials and packaging?+

Yes. OEM is standard practice: custom sizes, materials, Pantone colors, printed or embroidered logos, and private-label retail packaging. We provide in-house sampling before mass production — pre-production samples are approved by you before bulk runs. Custom logo work starts from 1,000 pcs on most textile and houseware items.

Do you provide free samples?+

Yes — plain stock samples are free; you only pay the courier charge (we can use your DHL/FedEx account). Custom pre-production samples are charged at cost and refunded against the first order. Sample lead time is 5–7 days for existing tooling, 10–15 days when new molds or fixtures are needed.

What is the production lead time and shipping port?+

Stocked items with existing tooling: 12–18 days after deposit. Custom designs or new tooling: 18–30 days including sample approval. We ship FOB Shenzhen or Guangzhou, and quote CIF/DDP for major ports on request. A 40HQ container can be consolidated with mixed SKUs across our five categories, loaded and photo-documented in a single day.

Can I mix different products in one container?+

Yes — mixed-SKU 40HQ consolidation is our standard service for importers and trading companies. Combine metal, plastic, textile, houseware and electronics SKUs in one shipment with a loading plan engineered to 68+ CBM, uniform QC documentation, and layer-by-layer photo records at loading.

What certificates and test reports do you provide?+

Per category: LFGB / FDA food-contact reports for kitchen and food-contact items, OEKO-TEX fabric options for textiles, lead & cadmium free reports for ceramics and bamboo, and CE / FCC / RoHS certificates for electronics. The plant operates under ISO 9001 quality management with BSCI / SEDEX social audits; SGS third-party inspection is supported per shipment.

How do you protect our designs and brand IP?+

We sign NNN agreements (non-disclosure, non-use, non-circumvention) before receiving your files, segregate OEM projects on dedicated tooling and fixtures, and never mix private-label materials between buyers. Your molds, artwork and branding remain your property — tooling is labeled, logged and returned or destroyed on request at the end of a program.

What payment terms do you accept?+

Standard terms are 30% T/T deposit with balance against B/L copy; L/C at sight is accepted for orders above USD 100,000. Alibaba Trade Assurance orders are available for first-time buyers who prefer escrow-style protection. Our export team issues formal PI documents within 24 hours of quotation acceptance.

Do you support Amazon FBA and e-commerce fulfillment workflows?+

Yes — we label, polybag and carton to FBA specifications (including suffocation-warning polybags and carton weight limits), provide product photography support for listings, and ship to Amazon FCs or your 3PL directly. Each shipment includes a photo-documented packing record so your prep center can verify contents on arrival.

Answers in Your Language · Câu trả lời · คำตอบ · 답변

The Same Answers — in Vietnamese, Thai & Korean

For buyers from Vietnam, Thailand and Korea — straight answers with exact numbers.

Tiếng Việt (Vietnamese)

Đơn hàng tối thiểu (MOQ) của bạn là bao nhiêu?+

1.000 chiếc cho mỗi mã hàng đồ dùng thú cưng; 500 chiếc cho giường nệm; thiết kế/màu sắc tùy chỉnh từ 3.000 chiếc; chấp nhận gộp nhiều mã hàng trong một đơn hàng.

Thức ăn sản xuất và vận chuyển mất bao lâu?+

Mẫu gửi trong khoảng 1 tuần; sản xuất 15–25 ngày sau khi đặt cọc; vận chuyển đường biển 15–35 ngày tùy cảng đích.

Có làm logo riêng hoặc nhãn riêng (OEM) không?+

Có — màu sắc và nhân vật tùy chỉnh trên đồ chơi, nhãn dệt/in theo thương hiệu của bạn, bao bì nhãn riêng từ 3.000 chiếc.

Bạn có báo cáo kiểm tra và chứng nhận không?+

Báo cáo an toàn vật liệu FDA / EU 10/2011 food-contact; kết quả kiểm tra tiếp xúc thực phẩm cho sản phẩm cho ăn; chứng nhận đạo đức BSCI / SEDEX và ISO 9001. Gửi báo cáo đầy đủ theo yêu cầu.

Bạn xuất khẩu qua cảng nào?+

FOB Thượng Hải hoặc Ninh Ba; hỗ trợ CIF và DDP theo yêu cầu.

ภาษาไทย (Thai)

ขั้นต่ำในการสั่งซื้อ (MOQ) เท่าไหร่?+

1,000 ชิ้นต่อรหัสสินค้าสัตว์เลี้ยง; 500 ชิ้นสำหรับที่นอน; ดีไซน์/สีสั่งทำจาก 3,000 ชิ้น; สามารถรวมหลายรหัสในออเดอร์เดียวกัน

ใช้เวลาผลิตและขนส่งนานแค่ไหน?+

ส่งตัวอย่างภายในประมาณ 1 สัปดาห์; ผลิต 15–25 วันหลังชำระมัดจำ; ขนส่งทางเรือ 15–35 วันขึ้นกับปลายทาง

ทำโลโก้สั่งทำหรือแบรนด์ส่วนตัว (OEM) ได้ไหม?+

ได้ — สีและตัวละครสั่งทำบนของเล่น, ป้ายทอ/พิมพ์ตามแบรนด์ของคุณ, แพ็กเกจแบรนด์ส่วนตัวเริ่มต้นที่ 3,000 ชิ้น

มีรายงานทดสอบและใบรับรองหรือไม่?+

รายงานความปลอดภัยวัสดุ FDA / EU 10/2011 food-contact; ผลการทดสอบสัมผัสอาหารสำหรับผลิตภัณฑ์ให้อาหาร; ใบรับรอง BSCI / SEDEX และ ISO 9001 ส่งเอกสารฉบับเต็มตามคำขอ

ส่งออกผ่านท่าเรือไหน?+

FOB เซี่ยงไฮ้หรือหนิงปัว; รองรับ CIF/DDP ตามคำขอ

한국어 (Korean)

최소 주문 수량(MOQ)은 얼마인가요?+

반려동물용품은 품목당 1,000개, 베드는 500개이며, 맞춤 디자인/색상은 3,000개부터 가능합니다. 여러 품목 혼합 주문도 가능합니다.

생산 및 배송 기간은 얼마나 걸리나요?+

샘플은 약 1주일 이내 발송되며, 계약금 입금 후 15–25일 생산, 해운은 도착 항구에 따라 15–35일 소요됩니다.

맞춤 로고 또는 자체 브랜드(OEM)가 가능한가요?+

가능합니다. 장난감의 맞춤 색상과 캐릭터, 브랜드에 맞춘 직조/인쇄 라벨, 3,000개부터 자체 브랜드 패키지를 제공합니다.

시험 성적서와 인증서가 있나요?+

FDA / EU 10/2011 food-contact 자료 안전 시험 성적서, 급식 제품의 식품 접촉 시험 결과, BSCI / SEDEX 및 ISO 9001 인증이 있습니다. 성적서 전체는 요청 시 제공합니다.

어느 항구로 선적하나요?+

FOB 상하이 또는 닝보이며, 요청 시 CIF/DDP를 지원합니다.

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